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RETURN

Purchase returns 

RETAIL

Goods purchased at retail prices must be exchanged or returned within 14 days, regardless of the reason, according to the Law “On Protection of Consumer Rights” of January 9, 2002 No. 90-3 (as amended on July 8, 2008)

 

Purchase returns

WHOLESALE PARTY

 

Goods purchased at wholesale prices are subject to return and exchange due to:

manufacturing defect
small size and large size of more than 2 cm, permissible deviations by GOST
transfer (not matching the article or size)
1. During the working hours of the online store, a manager will contact you to confirm the request and consult on the return or exchange of goods.
2. Goods appropriate for exchange or return are sent by simple parcel without cash on delivery to the address:
231800 Slonim, 40 Brest St.

ATTENTION! The parcel must be issued as usual without declared value and without cash on delivery.

Cash on delivery parcels will not be claimed by us and will be returned back to the sender's address after 30 days.

 REASONS FOR REFUSAL TO RETURN GOODS
More than 14 days have passed since delivery
Presentation is broken: traces of socks, lack of labels, hangers, packaging
The product purchased in the kit belongs to the exchange or return as a whole

 

RETURN AND EXCHANGE DELIVERY COSTS

PAID FOR ONLINE STORE

 

When:
- manufacturing defects
- small size and large size of more than 2 cm, deviations allowed by GOST
- discrepancies with the ordered goods (size, article, color).

ATTENTION! The shades of colors on the device screen may differ from the real ones due to the color rendering of your monitors. This difference is not a reason to pay for the delivery of returns and exchanges by the online store

 

PAYED BY THE BUYER

 

If the model does not fit you for any other reasons. And in case of cancellation of the order upon its receipt, all costs of the online store are compensated. According to the Decree of the Council of Ministers of the Republic of Belarus No. 31 dated January 15, 2009, clause 16 and clause 22.

ATTENTION! You yourself determine the size of the product according to your parameters.

Remember: ordering the right size is the key to a successful purchase!

 

A REFUND

 

After receiving the parcel, the specialist will check whether the consumer properties of the goods (the presence of factory labels, hangers, tags, packaging) are preserved, whether the product was in use. If you followed all the recommendations, then after checking the products, the funds will be transferred to you in the same way that payment was made.

In the case of payment by the ERIP system, funds are returned by postal order.

When paying with payment systems WebPay, Assist, Yandex.Cash, funds are returned to the card from which the payment was made.

The term for a refund is from 1 to 30 banking days (depending on the bank that issued your card)

 

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